The performance management system within the Company continues to be a good interactive management tool and allows each employee to have at least one formal discussion about their performance with their line manager each year. Both managers and their team members are encouraged to have ongoing discussions about performance within their roles but the system provides a formal framework to record such discussions.

The competency framework within the system sets out the key behaviours that we feel are important for all of our employees to work towards and includes such skills as communication and decision making.

The process allows for the employee to carry out a self-assessment and the manager to carry out an assessment in preparation for the formal meeting where competency scores and progress against previously set objectives are discussed.

The system also allows us to analyse any training needs and to identify those employees that are keen to progress within the Company so that we can then add to our succession planning programmes.