Developing our employees' talents will help us identify our leaders of the future. It is paramount that we retain and diversify skills through training.

The training and development module is now live in all UK and European sites and training opportunities can be accessed at any time, which has allowed greater flexibility in the access to, and delivery of, training. Training needs analysis is being carried out on a monthly basis so we can ensure more timely completion of requested training.

Team leader training remains a very important programme that allows us to develop supervisory and initial management skills for those employees identified as having the potential or desire to be in positions which require such skills.

We continue to invest in our leadership training programme and have now seen 17% of our UK based employees complete the programmes at Foundation level with some progressing to Advanced level. The programme focuses on the theory of 'Transactional Analysis' helping participants to identify what drives them at work and also to recognise the drivers in others within their teams, allowing them to adapt behaviour and communication skills to get the best from each team member. The programme has helped us to deliver a strategic approach to embedding a shared culture within TR, with a common language.

Operational training programmes are vital to the development of skills, both those identified within our competency framework but also the more practical skills needed within the business.

Further programmes are being written with a view to bringing colleagues together from across the globe to learn together and to share best practice throughout the Group.